Contact Us

Last Updated: October 5, 2026

How We Can Help

Our customer service team can assist with:

Product information, dimensions, materials, and assembly questions.
Order status and shipping inquiries.
Requests to change or cancel an order.
Missing, incorrect, damaged, or defective items.
Return requests and refund inquiries.
Questions about our store policies or personal information.

Please email us with a description of your question. For inquiries about an existing purchase, include your order number and the email address used at checkout.

For your security, please do not send full payment card details, passwords, or other sensitive account credentials.

Order Changes and Cancellations

If you need to change your shipping address, update an order, or request cancellation, contact us as soon as possible.

We will check the order status and confirm whether the requested change is available. Changes or cancellations cannot be guaranteed once processing or shipment has begun.

Delivery Issues and Product Concerns

If your order has not arrived, contains an incorrect item, or arrives damaged or defective, please contact us with your order number and a description of the issue.

Where relevant, include clear photographs of the item, packaging, and shipping label to help us assess the problem. We will review the information and explain the available resolution.

Returns and Refunds

You may request an eligible return within 180 days from the date you receive your order.

Eligible returns qualify for free return shipping, subject to our Return & Refund Policy. Please contact us before sending any merchandise so we can provide return authorization, shipping instructions, and the designated return address.

The company address listed above is provided for business identification and correspondence. Please do not send returned items to this address unless our customer service team specifically instructs you to do so.

For full details about return conditions, exclusions, and refund processing, please review our Return & Refund Policy.

Service Availability

Customer inquiries are handled during the customer service hours listed above. Messages received outside those hours will be reviewed during the next available service period.

To follow up on an existing inquiry, please reply to the same email thread so we can review the previous correspondence.

For all inquiries, contact service@cavoriqo.com.