Return & Refund Policy

Last Updated: October 5, 2026

1. Our 180-Day Return Period

You may request a return within 180 calendar days from the date you receive your order.

The return period begins on the delivery date, not the purchase date or the date you contact us. For items delivered separately, the period is calculated from the delivery date of each item.

Please submit your return request within this period. Once approved, follow the return instructions and shipping deadline provided by our customer service team. You do not need to complete the return shipment before the original 180-day period expires if you submitted your request on time and follow the authorized instructions.

2. Return Eligibility

For a change-of-mind return, the item must:

Have been purchased directly from cavoriqo.com.
Be unused and in its original condition.
Include all supplied parts, hardware, accessories, manuals, and other included materials.
Be securely packaged for return, preferably in its original packaging.
Be accompanied by an order number or other reasonable proof of purchase.

Please check furniture measurements, materials, and assembly requirements before using or assembling the product.

Assembly alone does not automatically disqualify a return. However, damage, alterations, missing components, or wear caused after delivery may affect eligibility for a change-of-mind return. Contact us before disassembling furniture so we can provide appropriate handling instructions.

These conditions do not exclude claims concerning items that arrived damaged, defective, incomplete, or incorrect.

3. How to Request a Return

Email service@cavoriqo.com with:

Your order number.
The name and quantity of the items you wish to return.
The reason for the return.
Photographs showing any damage, defect, or incorrect item, where relevant and reasonably available.

We will review your request and provide confirmation of eligibility, the designated return address, and shipping or collection instructions.

Please contact us before sending any merchandise. Returns sent without authorization may experience delays because they may arrive at a location unable to process them.

4. Return Address

The company address listed at the top of this page is provided for business identification and correspondence. It is not an authorized return address unless our customer service team specifically confirms otherwise.

The designated return address, including its country or region, will be provided during return authorization. Please use only that address and the shipping arrangements we provide.

Do not send returns to the address on the original shipping label unless instructed by our team.

5. Free Return Shipping

We provide free return shipping for eligible, authorized returns, including eligible change-of-mind returns requested within the 180-day period.

Our customer service team will arrange an appropriate prepaid return label or another prepaid return method. For furniture or larger items, we will explain any required collection arrangements.

Please do not purchase your own return shipping without contacting us first. Reimbursement of independently arranged shipping must be agreed with us in advance.

We do not charge a restocking fee for eligible returns.

6. Damaged, Defective, Incorrect, or Incomplete Items

Please inspect your order after delivery and contact us as soon as reasonably possible if an item:

Arrives damaged or defective.
Differs from the item you ordered.
Is missing required parts, hardware, or accessories.

Include your order number and a description of the issue. Photographs of the item, packaging, and shipping label can help us assess the problem.

Where reasonably practicable, retain the item and packaging until we provide instructions. Do not continue using a product that appears unsafe.

Depending on the circumstances, we may arrange replacement parts, a replacement item, or a refund. Any return shipping required because of our error or an item that arrived damaged or defective will be paid by us.

A request to report damage promptly does not shorten the 180-day return period or remove any applicable consumer rights.

7. Items and Circumstances Not Covered by Change-of-Mind Returns

Change-of-mind returns may be declined for:

Items damaged through misuse, improper assembly, unauthorized modification, or improper care after delivery.
Items showing use, wear, or customer-caused damage.
Items missing supplied components or accessories.
Personalized or made-to-order items, but only where the restriction was clearly disclosed before purchase.
Gift cards, if offered, except where a refund is required by applicable law.

A discounted or sale price alone does not make an item non-returnable.

Any exclusion from change-of-mind returns does not apply merely because an item is defective, damaged on arrival, incorrect, or otherwise subject to a remedy required by applicable law.

8. Preparing Your Return

Please follow the packing instructions provided with your return authorization.

Include all components and accessories covered by the return.
Use protective packaging suitable for the item’s size and weight.
Remove or cover old shipping labels.
Keep the return tracking number or collection receipt.

For furniture, do not disassemble the item unless instructed. If the original packaging is unavailable, tell us before shipping so we can discuss suitable packaging arrangements.

9. Return Inspection and Refund Approval

Once the returned item is received, we will inspect it and notify you whether the refund has been approved.

If there is an eligibility concern, we will explain the specific reason and discuss the available options before taking further action. We will not apply an undisclosed restocking fee or automatic deduction.

If a return shipment arranged by us is lost or damaged in transit, contact us with your receipt or collection confirmation so we can investigate with the carrier.

10. Refund Method and Timing

Approved refunds will be issued to the original payment method within 5–10 business days after we receive and inspect the return. If we confirm that no return is required, this period begins when the refund is approved.

Your bank or payment provider may require additional time to display the credit.

If more than 10 business days have passed since refund approval and you have not received confirmation that the refund was issued, contact us.

We do not require you to accept store credit instead of an approved monetary refund.

11. Refund Amount and Original Shipping Charges

For an eligible return, we refund the amount actually paid for the returned item, including applicable refundable tax. Any discount applied to the item will be reflected in the refund.

For a change-of-mind return, original shipping charges for completed delivery are not refundable, except where required by applicable law.

If the return results from our error or an item that arrived damaged or defective, we will also refund the original shipping charge attributable to the affected item. If the entire order is returned for that reason, the original shipping charge will be refunded in full.

Free return shipping is separate from the treatment of original delivery charges.

12. Exchanges

If you would like a different product, contact us before returning your original item.

Exchanges depend on availability and the products involved. Where a direct exchange is unavailable, we will explain how to return the eligible item for a refund and place a separate order.

Any price difference will be explained before you agree to an exchange.

13. Order Cancellations

To request cancellation, email us as soon as possible with your order number.

If cancellation is confirmed before shipment, we will refund the amount paid for the canceled items and any associated shipping charges that no longer apply.

If the order has already shipped, cancellation may no longer be possible. You may instead request a return under this policy after delivery.

Please do not refuse delivery as a substitute for contacting us to arrange a return.